Evoriqa
Evoriqa is a white-label AI customer service platform that turns a website and documentation into an AI support agent. The agent is trained on the user's knowledge base and answers customer questions instantly across chat and email in a unified inbox. It also captures leads, books appointments, and hands off to human agents when needed. According to the homepage, setup can be done in 60 seconds with no signup required to try. The platform supports omnichannel engagement, including a website widget, WhatsApp, Messenger, Instagram, Slack, SMS, email, and phone calls via an AI voice agent. It emphasizes grounded answers by citing sources from the knowledge base and stating 'I don't know' rather than hallucinating. Agentic capabilities allow the AI to capture leads, book appointments via Cal.com or Calendly, create tickets, look up orders, and call APIs, with every run logged. For human collaboration, Evoriqa provides a unified inbox with copilot assistance, canned replies, notes, and CSAT tracking. A shadow mode lets the AI draft replies for human approval before it is allowed to respond autonomously. The platform also offers a white-label reseller console for agencies to manage client workspaces under their own brand. It targets small businesses, agencies, and specific verticals such as law firms, clinics, restaurants, e-commerce, hotels, and real estate.
- Category
- AI Customer Service
- Pricing
- Unknown
Problem solved
Evoriqa addresses the challenge of managing repetitive customer support inquiries across multiple channels, which can overwhelm small business teams and lead to slow response times. By deploying an AI agent trained on existing content, it automates answers, captures leads, books appointments, and routes complex issues to humans with full context, reducing operational costs and improving customer experience.
Use cases
- Deflect repetitive support tickets by answering common questions automatically.
- Capture and qualify leads from website visitors 24/7.
- Book appointments automatically using Cal.com or Calendly.
- Provide omnichannel support across web, WhatsApp, Instagram, email, and phone.
- Answer customer questions in multiple languages.
- Hand off complex conversations to human agents with full context.
- Answer inbound phone calls with an AI voice agent.
- Enable agencies to resell AI support under their own brand.
Audience
- Business Users
- Enterprise
- Startups
- Developers
Pros
- Answers are grounded in your content with source traceability, reducing hallucinations.
- Unified inbox across web chat, email, WhatsApp, Instagram, Slack, SMS, and phone.
- Agentic capabilities: lead capture, appointment booking, ticket creation, order lookup, and API calls.
- Shadow mode allows AI to draft replies for human approval before going fully autonomous.
- White-label reseller console for agencies to offer AI support under their own brand.
Cons
- Pricing details are not specified in the provided metadata.
- Requires training on your knowledge base, which may need initial setup.
- Agentic actions and API integrations may require configuration.
- Not an open-source project, so customization is limited to platform features.
- Exact supported languages and underlying model details are not disclosed.
Official website: https://www.evoriqa.com/
Canonical LambdaBase page: https://www.lambdabase.com/tools/evoriqa